These terms govern access to and use of Custara, a service operated by Cantilever Labs Pty Ltd (ACN 699 248 149) (we, us, the Provider). By accessing or using Custara, or by accepting these terms in an order, pilot or engagement document, you agree to them. If you do not accept them, do not use Custara.
Content means all data, documents, records, inputs and materials you upload, input, generate or store through Custara.
Evidence Content means the substantive content of governance evidence records and the underlying evidence they contain.
Governance Evidence Record means a structured, dated record of governance evidence prepared and preserved using Custara.
Service Data means aggregated and de-identified operational data that does not identify you and does not include Evidence Content.
Custara helps you prepare Governance Evidence Records, preserve them with a dated audit trail and source references, and export controlled evidence packs for review by others.
Custara does not assess, score, classify, certify, rate, advise or recommend. It prepares and preserves evidence records so that reviewers, whether internal teams, boards, regulators or insurers, can evaluate and decide on their own terms.
Any status indicators within Custara, such as completeness markers, reflect the state of what has been captured in the record. They do not represent an assessment of the quality or adequacy of the governance they document.
Preparing or holding a Governance Evidence Record does not establish legal compliance, regulatory approval, insurability, creditworthiness, certification, endorsement, approval or the discharge of any duty.
Use of Custara does not create a DSI 001 result and does not constitute endorsement, authorisation, certification or approval by Decision Standards Institute Ltd, any assessor or any other reviewer.
Nothing provided through Custara is legal, tax, insurance, financial or investment advice.
You retain all rights in the Content you provide to Custara. Governance Evidence Records generated from your Content are yours.
You grant us a non-exclusive, worldwide licence to use, host, store, reproduce, transmit and process your Content solely to provide, secure, support and maintain Custara for you, and to comply with our legal obligations. This licence continues for the duration of the service and, after termination, only for as long as we retain your Content under section 12.
We do not use Evidence Content to train models or create benchmarks. We will not access your Evidence Content except as reasonably necessary to provide the service, respond to your support requests, maintain security, or comply with law.
Custara and its underlying technology, templates, record formats, completeness-marker logic, workflows and documentation remain our intellectual property or are used by us under licence from our group. Nothing in these terms transfers ownership of our intellectual property to you.
The methodology underlying related governance classification and benchmark architecture is owned by Standards Foundry IP Pty Ltd (ACN 699 276 616) and licensed to us. The DSI 001 standard, the Governance Benchmark Index and related marks are owned by Decision Standards Institute Ltd (ACN 699 264 376) and used by us under licence. You may not reverse-engineer, decompile or attempt to extract that methodology, calibration tolerances or benchmark architecture.
We may collect, use and analyse Service Data to operate, improve and develop Custara and related services. Service Data will not be used to identify you or your organisation, and will not include Evidence Content.
You are responsible for the accuracy and legality of the Content you upload. You must not:
You must maintain the confidentiality of your access credentials and notify us promptly if you become aware of any unauthorised use.
Custara uses role-based access controls that you configure. You choose who can access your workspace. Exports are scoped to what you authorise. You are responsible for managing access permissions and export settings within your account.
Each party will keep the other's confidential information confidential and will not use it except for the purposes of these terms. This obligation does not apply to information that is or becomes publicly available other than through a breach, was known to the receiving party before disclosure, is independently developed, or is required to be disclosed by law.
We will use reasonable care and skill in providing Custara. To the maximum extent permitted by law, Custara is otherwise provided as is without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose or accuracy of results.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where the Australian Consumer Law applies and permits us to limit our liability, our liability is limited, at our option, to supplying the relevant service again or paying the cost of having it supplied again.
To the maximum extent permitted by law:
These limitations apply whether the claim is based in contract, tort including negligence, statute or otherwise.
These terms commence when you first access or use Custara and continue until terminated. If you have an order, pilot or engagement document, the term is as set out in that document.
Either party may terminate these terms:
On termination:
You agree to indemnify and hold harmless Cantilever Labs Pty Ltd, its directors, officers and agents from any claim, loss, damage, cost or expense including reasonable legal fees arising from:
We may update these terms. If we make material changes, we will notify you by email or in-product notice at least 30 days before the changes take effect. Continued use of Custara after the effective date constitutes acceptance. If you do not agree to a change, you may terminate under section 12.
These terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
Before starting proceedings about a dispute arising from these terms, and except where urgent interlocutory relief is needed, you agree to first raise the dispute with us in writing and to attempt in good faith to resolve it by negotiation for a period of 20 business days.
Cantilever Labs Pty Ltd and the Standards Foundry holding group, including Standards Foundry IP Pty Ltd, the owner of the methodology underlying Custara, are under common ultimate control through the Martin Family Trust. Decision Standards Institute Ltd, which owns and governs the DSI 001 standard, is a public company limited by guarantee outside that control and has no owners.
Questions about these terms: legal@custara.ai
Cantilever Labs Pty Ltd
ACN 699 248 149
New South Wales, Australia
